Welcome to ServicerConnect
ServicerConnect is a service of Wells Fargo Bank, N.A. administered by our Corporate Trust Services group.
ServicerConnect offers you a direct link to investor reporting for Structured Product Portfolios and allows you to input data, upload files, and work interactively with those files to correct data exceptions in real time.
***System Maintenance January 28, 2021***
January 28, 2021 6PM-11PM EST - We will be conducting intermittent server maintenance. You may experience delays with connectivity, file download or upload during this scheduled maintenance window. Please contact customer service if you have questions or concerns.
Important Servicer Reporting Changes
In conjunction with the recent announcement by the Treasury with regard to the treatment and reporting of principal forbearance amounts on loans modified under the Home Affordable Modification Program (HAMP), Wells Fargo Corporate Trust Services has specific reporting requirements to ensure that we receive the necessary information to process the loans per the Servicerís direction for both HAMP and non-HAMP loans with principal forbearance.
To ensure your reporting process continues as expected, please contact Customer Service prior to making any file changes. We want to help make this transition as seamless as possible for all parties involved. Your cooperation and continued support is appreciated.
Contact CTSLink Customer Service at 866.846.4526 if you need additional information.