The Help section is available to assist in general usage of the site and answering frequently asked questions. You may also contact CTSLink Customer Service during normal business hours (8:00AM to 5:30PM Eastern Time) and one of our representatives will be glad to answer any of your questions.
- New authentication information
On 3/10/23, Computershare will be migrating to a new user authentication platform for the CTSLink websites. Upon initial sign in after migration, users will be prompted to activate their account and create a new password. For more information, please navigate to the Okta Help Page.
- Contact your Computershare Analyst
For Servicer Reporting Support
- Loan level issues
Contact your Computershare Analyst
For Servicer Support
- Unlock Account
- Reset Password
- Registration questions
- ServicerConnect Questions
Email ServicerConnect Support