ServicerConnect
The Help section is available to assist in general usage of the site and answering frequently asked questions. You may also contact CTSLink Customer Service during normal business hours (8:00AM to 5:30PM Eastern Time) and one of our representatives will be glad to answer any of your questions.
What's New
- New authentication information
On 3/10/23, Computershare will be migrating to a new user authentication platform for the CTSLink websites. Upon initial sign in after migration, users will be prompted to activate their account and create a new password. For more information, please navigate to the Okta Help Page.
- Contact your Computershare Analyst
For Servicer Reporting Support
- Loan level issues
- Revisions
Contact your Computershare AnalystFor Servicer Support
- Unlock Account
- Reset Password
- Registration questions
- ServicerConnect Questions
Email ServicerConnect Support